At Dokier, your satisfaction with every lawn mower, hedge trimmer, leaf blower, pressure washer, and ride-on lawn mower we sell matters to us. If something isn’t right, this page explains exactly how our return process works.

Return Window

You may request a return within 60 days of the delivery date. To be eligible, the item must be unused, in its original condition, and in its original packaging with all accessories, manuals, and parts included.

How to Start a Return

Email us at contact@dokier.com with your order number and the reason for the return. Our team will confirm your eligibility and send you return instructions and the return address within 1–2 business days.

Return Shipping Cost

All orders ship to you for free. If you return an eligible item, a return shipping fee will be deducted from your refund amount to cover the cost of shipping the item back to us. This fee does not apply if the return is the result of our error — for example, a wrong or defective item (see below).

Cut-Off Time for Return Requests

Return requests must be submitted no later than 60 days from the date your order was delivered. Requests made after this window cannot be accepted. We recommend starting the process as early as possible, since packing and shipping large items like ride-on lawn mowers or pressure washers back to us can take a few extra days.

Return Process — Step by Step

1. Email contact@dokier.com with your order number and reason for return.
2. Our team reviews your request and confirms eligibility within 1–2 business days.
3. You receive return instructions and the return shipping address.
4. Pack the item securely in its original packaging and ship it back to us.
5. Once we receive and inspect the item (usually within 3–5 business days of arrival), we process your refund, minus the return shipping fee.

Refund Processing Time

Once your returned item is received and inspected, refunds are issued to your original payment method within 5 to 7 business days. The return shipping fee is deducted from the refund amount before it is issued. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at contact@dokier.com with photos of the item and packaging. In these cases, Dokier covers the return shipping cost and arranges a replacement or full refund at no charge to you.

Non-Returnable Items

For hygiene and safety reasons, items that show signs of use, fuel or oil residue, or missing original parts cannot be accepted for return.

Related Policies

For manufacturer warranty coverage after your return window has closed, see our Warranty & Replacement page.

Questions and Contact Information

📍 Address: 875 Alfalfa Plant Rd, Courtland, CA 95615, United States
☎ Phone: +1-989-426-4605
✉ Email: contact@dokier.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM