Shipping Policy

Where We Ship

We currently ship to addresses within the United States only.

Shipping Method & Cost

We offer one shipping option on every order:

Standard Shipping — 3–5 business days total — Free

We do not currently offer expedited, overnight, or international shipping options.

Order Cut-Off Time

Orders placed before 3:00 PM (Pacific Time) on a business day are processed the same day. Orders placed after 3:00 PM, or on weekends and public holidays, are processed on the next available business day.

Order Processing

– Orders are processed Monday through Friday, excluding holidays
– Handling time is typically 1 business day before an order ships
– Once shipped, transit time is typically 3–4 business days
– Total estimated delivery time is 3 to 5 business days from the date you place your order (this already includes both handling and transit)
– Orders placed after our 3:00 PM cut-off, or on weekends and holidays, are processed on the next business day

Because many of our items, including ride-on lawn mowers, pressure washers, and other large equipment, are shipped by freight or parcel carrier depending on size, delivery timelines are estimates and may vary due to carrier delays or circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking details to update after you receive this email.

Shipping Address

We are only able to ship to one address per order. If you need items delivered to multiple locations, please place separate orders. Please double-check your shipping address at checkout, as we are unable to redirect packages once they have shipped.

Damaged or Missing Items

If your order arrives damaged or is missing parts, please contact us at contact@dokier.com or +1-989-426-4605 with your order number and photos of the issue, and we will work with you on a replacement or refund. For full details, see our Refund & Return Policy.

Lost or Stolen Packages

Dokier is not responsible for packages that the carrier marks as “delivered” but are later reported lost or stolen. If this happens, please contact us and we will do our best to help resolve the issue with the carrier.

Order Cancellations

Orders cancelled before they ship are eligible for a full refund. Once an order has shipped, our Refund & Return Policy applies instead.

Related: Refund & Return Policy | Warranty & Replacement | Billing Terms & Conditions

Questions and Contact Information

📍 Address: 875 Alfalfa Plant Rd, Courtland, CA 95615, United States
☎ Phone: +1-989-426-4605
✉ Email: contact@dokier.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM