Below are answers to some of the questions we hear most often from Dokier customers. If you don’t find what you’re looking for here, our team is always happy to help — see our Contact Us page.

Orders & Payment

What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods shown at checkout. See our Billing Terms & Conditions for more detail.

When is my card charged?
Your payment method is charged in full at the time you place your order, which confirms and reserves your item for processing.

Can I change or cancel my order after placing it?
Orders can be changed or cancelled free of charge as long as they haven’t shipped yet. Contact us as soon as possible at contact@dokier.com and our team will do what we can.

Shipping

Is shipping really free?
Yes. Dokier offers free standard shipping on every order within the United States, with no minimum purchase required.

How long will my order take to arrive?
Orders are processed within 1–2 business days and typically arrive within 3 to 5 business days after shipment, for a total delivery window of about 4 to 7 business days. See our Shipping Policy for full details.

Do you ship outside the United States?
At this time, we only ship to addresses within the United States.

How do I track my order?
You’ll receive a confirmation email with a tracking number as soon as your order ships. Tracking details can take 24–48 hours to update.

Returns & Refunds

What is your return window?
You have 60 days from the date of delivery to request a return, as long as the item is unused, in its original condition, and in its original packaging.

Do I have to pay for return shipping?
Outbound shipping is always free. If you return an eligible item, a return shipping fee is deducted from your refund amount. This fee does not apply if the return is due to our error, such as a defective or incorrect item. Full details are in our Refund & Return Policy.

How long does it take to get my refund?
Once we receive and inspect your returned item, refunds are issued within 5 to 7 business days to your original payment method.

What if my item arrives damaged or defective?
Contact us within 7 days of delivery with photos of the item and packaging. Dokier covers the return shipping cost in these cases and arranges a replacement or full refund at no charge to you.

Products & Warranty

Are your products genuine and authentic?
Yes. Every product we sell is sourced through legitimate supply channels, directly from manufacturers or their authorized distributors. See our Authorized Retailer & Authenticity page.

Do your products come with a warranty?
Most products are covered by the original manufacturer’s warranty against defects in materials and workmanship. Coverage varies by product — see our Warranty & Replacement page for details.

How do I make a warranty claim?
Email us at contact@dokier.com with your order number, a description of the issue, and photos or video if possible, and we’ll guide you through the process.

Business & Other Questions

Do you offer wholesale or bulk pricing?
Yes, we work with landscaping companies, rental fleets, and bulk buyers. See our Business Inquiries page to get started.

What are your business hours?
Monday–Friday, 9:00 AM–5:00 PM. We’re closed on weekends and major U.S. holidays.

How can I reach customer support?
Email us anytime at contact@dokier.com or call +1-989-426-4605 during business hours. See our Contact Us page for more.

Questions and Contact Information

📍 Address: 875 Alfalfa Plant Rd, Courtland, CA 95615, United States
☎ Phone: +1-989-426-4605
✉ Email: contact@dokier.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM